Page 1 of 1

Luma effect bug

Posted: Mon Feb 02, 2009 5:29 pm
by pixi
Hi!

On the latest version of M8 2.5.8 I get a problem with my luma effect.
When I save my project and reopen it, I get a real mess about luma effect activation, some of my layer losed the activation and some other are activated and shouldn't be!

Am I the only one to get that trouble?
Thanx!

Pixi

Posted: Fri Feb 06, 2009 11:39 am
by pixi
Maybe my 2.5.8 was cursed!?
Im I the only case?

Posted: Fri Feb 06, 2009 3:47 pm
by ilan
Hello Pixi,

Can you try creating another project and replicating the settings to see if this solves the problem?

Posted: Sat Feb 07, 2009 12:11 pm
by movebandit
I had the same Problem with Flash Files. When Luma Key was acivated, the Files didnt play after saving and reopening the project.

Posted: Sat Feb 07, 2009 2:58 pm
by ilan
The Flash file issue is new.

So you did create a new file and you are still having the same problem?

Could you please email us at support [at] garagecube dot com with your serial number and system specs? If the project file and its accompanying media can be zipped and sent to us that would be helpful to us in order to try and reproduce the problem you are experiencing.

Posted: Sun Feb 08, 2009 10:42 am
by pixi
Hi Lian,

This is not an issue I have on one file but
every files I make on Modul 8 and reopen it..
Quite a big issue specially when I reopen my old sets..

2.5.7 was fine juste the new version make the trouble on my files

Cheers,
Pixi

Posted: Sun Feb 08, 2009 2:08 pm
by ilan
Ok. I understand. Can you contact us at support? I would like to get the files from you to see if I can replicate the problem. I will be able to better assist you in this way.

Posted: Sun Feb 08, 2009 8:04 pm
by pixi
ok, I'll make a light file just for this case, it's gonna be easier.
I'll send you that zipped to your support email.

Thanxx for your assistance