garageCube

[ilan]

@cvahoose... you wrote: "Should I wait a "FEW" more days or submit a request to support also?"

And I responded "absolutely" meaning you should "absolutely send us a request so we can help you."

For the moment Boris and I are in the middle of a some critical things before we can do a formal release of the update that addresses Retina Display issues.

SO... if anyone has a Retina Display MBP and is experiencing issues with Modul8, and needs it working immediately please send us a message to the support and you can get this update right away.

[JaylikeBird]

we will release Modul8 2.6.5 in the next few days. In the meantime, you could contact me via support [at] garagecube to get a version that corrects the problem

Over a week is not "the next few days.". Please stop doing this to us.

[The Midi Thief]

And there we go again. We can't complain about Garagecube not mentioning upcoming releases and then nag when they do. I guess it will be here any day now. I was hoping for more than just the retina fixes. But my expectations are not that high any longer (I was hoping for native Syphon input). But after all, it's a minor update so there is probably not too much new stuff to expect.

[cvanhoose]

ok...i decided to wait the "few" days anyways.......as I waited a few more, and as i shall wait a few more. email sent to @support;)
cvanhoose

[cvanhoose]

@cvahoose... you wrote: "Should I wait a "FEW" more days or submit a request to support also?"

And I responded "absolutely" meaning you should "absolutely send us a request so we can help you."

For the moment Boris and I are in the middle of a some critical things before we can do a formal release of the update that addresses Retina Display issues.

SO... if anyone has a Retina Display MBP and is experiencing issues with Modul8, and needs it working immediately please send us a message to the support and you can get this update right away.

So yea.... if I needed it working immediately, all I have to do is send that email I sent several days ago? Your customer satisfaction is at an all time low.

[david]

Hello,

So yea.... if I needed it working immediately, all I have to do is send that email I sent several days ago?

We answered all the requests we received at support [at] garagecube [dot] com but there is no mail from you in our support system.
Did you receive the automatic acknowledge of your first email ? what is your support ticket number (GS00.....) ?

And do not forget to use a meaningful subject and body in your email.

Regards.

[cvanhoose]

#GS00014197

[david]

So you posted this ticket on 18 Sep 2012 21:48:45 and we answered on 19 Sep 2012 11:44:43.

Please check your emails.

Regards.

[cvanhoose]

Never received a response. Only a confirmation with a ticket number. I re-sent another request.

[ilan]

AND check your spam box.

[cvanhoose]

I received the second email. thanks, and it seems to have fixed the issue. Should I apply the update to my non-retina macbookPro?

[david]

If it is not broken, don't fix it.

[vanakaru]

If it is not broken, don't fix it.

So the update does nothing but fix the retina display issue?

[cvanhoose]

confirmed. I too was hoping for a minor improvement, but it is a fix for the retina displays, which crashed once so far on a test ride.
I have not been using the software lately due to what it lacks for my needs. I have reprogrammed my controllers for another software and configuration.
I was very happy to finally see a 2.6.5 version, but it did nothing but put me right back to where I was a couple years ago. Then again maybe this was just the fix for now for those who needed it immediately.
Either way - there are 24 hours in my day and I am determined to stay ahead of the industry standards. That being said, Modul8 will go back under the carpet until I see yet another release.
Latency is not a friend.
cvanhoose

[vanakaru]

We used Modul8 last night contrary to my better judgement. Mostly because my partner was not comfortable enough with the new options. Overall M8 worked better than I was expecting. No problems at all. I had it on totally clean install of 10.6.8.
The main issue was the very ancient flaw of M8 - the lack of ability to lock a layer. What in earth prevents you guys doing this simple programming? Just makes me mad! It has been asked for years. If you do not like to integrate it to main-frame then make a module. How hard is that?! I could add some strong language if it helps......