MadMapper 3.7.4 Crashes Immediately
  • broose_goose
    junior Member
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    Joined: Tue Nov 26, 2019 11:10 pm

    MadMapper 3.7.4 Crashes Immediately

    by broose_goose » Tue Nov 26, 2019 11:17 pm

    Just downloaded MadMapper, version 3.7.4, and found that it crashes on startup. It will show a splash screen for a second then automatically close out. Every time I try to reopen, it shows a dialogue to submit a crash report, and the process repeats.

    I tried downloading the older version 3.3.3 and get the same results.

    I am running windows 10 Pro version 1903 on a Dell Precision 5520 with processor "Intel Core i7-7820HQ (Quad Core 2.90GHz, 3.90GHz Turbo, 8MB 45W, w/Intel HD Graphics 630)", graphics processor "NVIDIA Quadro M1200 w/4GB" and 16GB of ram.

    I thought the issue might have to deal with my corrupted python installations, but I got the same result after uninstalling / reinstalling python2, python3. Let me know what I might try in order to resolve this issue.
  • Benoit
    activ8 member
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    Joined: Fri Jan 04, 2019 6:42 pm
    Location: Geneva
    Contact:

    Re: MadMapper 3.7.4 Crashes Immediately

    by Benoit » Wed Nov 27, 2019 5:09 pm

    First make sure all your graphic card driver(s) are up to date,

    then - did you send a crash report?
    Benoit * garageCube team
  • rorymslm
    junior Member
    Posts: 4
    Joined: Thu May 10, 2018 7:53 am
    Location: Sydney, Australia

    Re: MadMapper 3.7.4 Crashes Immediately

    by rorymslm » Thu Nov 28, 2019 6:44 am

    Hi
    I am also having this problem.
    3.7.4 on windows 10 pro 1909 intel i5-8400 @2.8ghz, 16gb ram, geforce gtx 1060 gb ram. Ive tried restarting and reinstalling this version and previous version of mad mapper. I have also submitted a support ticket.
  • rorymslm
    junior Member
    Posts: 4
    Joined: Thu May 10, 2018 7:53 am
    Location: Sydney, Australia

    Re: MadMapper 3.7.4 Crashes Immediately

    by rorymslm » Thu Nov 28, 2019 7:05 am

    it was crashing when it was plugged into 2 projectors via HDMI.
    It is booting now it is plugged into 1 DVI screen...
  • rorymslm
    junior Member
    Posts: 4
    Joined: Thu May 10, 2018 7:53 am
    Location: Sydney, Australia

    Re: MadMapper 3.7.4 Crashes Immediately

    by rorymslm » Thu Nov 28, 2019 8:08 am

    Ok
    I have tried opening mad mapper to an empty file with just a dvi cord, that works. Then moving to a 2 projector set up works with new files. I think maybe opening my file and having it full screen on two screens then crashes MM and causes problems with it starting up again.. so it may be a problem with the file. I have a newer show file that I will try tomorrow. (I'm in australia) and I will report back.
    Some other extra info: I started this project on mac and moved it to PC.
  • mad-matt
    garageCube team
    Posts: 875
    Joined: Mon Sep 09, 2013 5:50 pm

    Re: MadMapper 3.7.4 Crashes Immediately

    by mad-matt » Thu Nov 28, 2019 10:59 am

    I PM you a 3.7.5 build, let me know if it fixes
  • rorymslm
    junior Member
    Posts: 4
    Joined: Thu May 10, 2018 7:53 am
    Location: Sydney, Australia

    Re: MadMapper 3.7.4 Crashes Immediately

    by rorymslm » Fri Nov 29, 2019 6:56 am

    Hi Can you please DM me to? Thanks :D
  • broose_goose
    junior Member
    Posts: 2
    Joined: Tue Nov 26, 2019 11:10 pm

    Re: MadMapper 3.7.4 Crashes Immediately

    by broose_goose » Sun Dec 01, 2019 9:42 pm

    Can I also get a PM of the 3.7.5 beta?

    I was able to updat4e my graphics card, but this did not fix the issue.

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