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Madmapper license trapped on a dead MacBook

Posted: Wed Jan 24, 2018 12:12 am
by jeansaez
Hello. What can I do if one of my two licenses is trapped on a dead MacBook? Im out of resets too. My MacBook´s logic board is completely dead, I recover my files but all my softwares licenses are now in the limbo.

Thank you

Re: Madmapper license trapped on a dead MacBook

Posted: Wed Jan 24, 2018 3:14 pm
by mad-matt
Please contact support[at]garagecube[dot]com with this report and your serial information.

Re: Madmapper license trapped on a dead MacBook

Posted: Tue Apr 10, 2018 10:40 am
by Teunkneus
I have the same issue with an macmini which died.
Problem is the other license is running on a 24 hour installation, so what would happen when issued a reset?

Re: Madmapper license trapped on a dead MacBook

Posted: Tue Apr 10, 2018 10:44 am
by mad-matt
You can reset a machine once a year. It will free one machine on your licence number and let you activate another one.