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Update on Ticket#1804101017423

Posted: Tue Jun 12, 2018 11:26 am
by BetsyK
Hi, I've been trying to get support but haven't heard back for a month now.

This is the ticket no.: 1804101017423

I'm posting here since I haven't heard through the support email.

Please help.

Re: Update on Ticket#1804101017423

Posted: Sun Jun 17, 2018 11:21 am
by mad-matt
Ok. I sent a mail to the ticket owner. Sorry for the delay.

Re: Update on Ticket#1804101017423

Posted: Wed Jun 20, 2018 10:04 am
by BetsyK
Thank you. I still haven't heard back but will wait for a more days.

Re: Update on Ticket#1804101017423

Posted: Tue Jul 10, 2018 8:46 am
by BetsyK
mad-matt - Could you check again, please? I still haven't heard back from the support team. I've even copied the sales mailbox in my latest follow-up. No response from either. Really disappointing to see no response at all after 2 months of follow-up.