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3.6.2 version not working on Mac

Posted: Thu Nov 29, 2018 5:39 pm
by Oaktown
I just updated to 3.6.2 on my MacBook Pro running 10.14.1 and I keep getting the spinning disc. Any idea what could be the issue?

UPDATE: I tried uninstalling all versions (I had an old beta version) and reinstalling 3.6.2 to no avail. I also tried reinstalling an older version (3.2.3) I had on my computer and I'm getting the same issue!

Re: 3.6.2 version not working on Mac

Posted: Fri Nov 30, 2018 1:05 pm
by mad-matt
Someone on the support had the same issue and updating macOS solved... Was it you ?

Re: 3.6.2 version not working on Mac

Posted: Fri Nov 30, 2018 10:20 pm
by Oaktown
No and there is no MacOS update available.

Re: 3.6.2 version not working on Mac

Posted: Fri Nov 30, 2018 11:08 pm
by mad-matt
Correct. Is it crashing on startup ? Did you try redownloading ? Any crashlog ?
What version were you running before ?

Re: 3.6.2 version not working on Mac

Posted: Mon Dec 03, 2018 6:10 pm
by Oaktown
Yes I completely uninstalled all version and re-downloaded the newest version to no avail. I believe I was running the most current version before which I assume was 3.6.1.

The app becomes unresponsive on startup. Where would I find the crashlog?

After multiple restarts of the MBP, MadMapper ended running normal until I opened the MadLight recorder and connecting/disconnecting an Enttec USB Pro unit. After I disconnect the unit, MadMapper starts behaving sluggishly and I have to force quit.

Re: 3.6.2 version not working on Mac

Posted: Tue Dec 04, 2018 11:46 pm
by mad-matt
There is no such known issue. Could you check MadMapper CPU usage in Activity Monitor ? Did you install nVidia web driver (not recommended) or use the native apple driver ?
Could you send a support request to support[at]garagecube[dot]com specifying it's for Matthieu, we'll try to understand where your issue is coming form.

Re: 3.6.2 version not working on Mac

Posted: Mon Dec 24, 2018 5:17 pm
by Oaktown
Thanks mad-matt! It appears that 3.6.3 fixed that odd behavior and everything seems to be working fine.

Re: 3.6.2 version not working on Mac

Posted: Mon Dec 31, 2018 1:08 am
by whagan
I'm having the same problem, beach balling with mouse movement. Last show 3 months ago MM worked great, did the 3.6.3 upgrade and noticed problem, downgraded to previous version 3.5 something, still no good. Back to current v. and struggles to boot, and does the same 'ol beach ball crap. Running Mac OS 10.14.2. Help!

Re: 3.6.2 version not working on Mac

Posted: Wed Jan 02, 2019 12:00 pm
by mad-matt
That's a known issue. We just updated to 3.6.4. Please re-download. Sorry for the issue. We found the issue soon after release but it was vacacions and we delayed the update to 3.6.4 since this problem only happens in particular screen setups.