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audio problem on madmapper 4

Posted: Fri Sep 11, 2020 2:52 pm
by minicake
I have a show with some audio and video cue. On previous version of madmapper audio are compressed with video. With the version 4 i trie the new audio player but after few second they are some issue with sound it's like pitch and distortion appear.
The files seems good (no problem with other audio player). The audio file are wav 48 kHz 16-bit.
I'm on macos high sierra with a late 2013 macbook pro, i7, 16go of ram and geforce gt 750m
Are there any known concerns ?

Re: audio problem on madmapper 4

Posted: Fri Sep 11, 2020 5:46 pm
by Benoit
this is not a known issue,

please contact the support via support@garagecube.com

until then you can always use the old way by attaching audio to a movie file of course

Re: audio problem on madmapper 4

Posted: Mon Sep 14, 2020 11:11 am
by mad-matt
You may have to increase audio output buffer size. How is it actually set (MadMapper Preferences / Audio / Buffer Size) ?

Re: audio problem on madmapper 4

Posted: Tue Sep 22, 2020 12:39 pm
by minicake
Thanks for the reply. Unfortunately i don't have the laptop with me for a few week. So il will test you're solution when i get it again.
But I have already noticed this problem doesn't appear on my personal computer with windows 10.

Re: audio problem on madmapper 4

Posted: Mon Oct 12, 2020 11:07 am
by annacederquist
Hi yes I also have these glitch sounds. DidnĀ“t work with increased buffer size. Any other solutions? /Anna

Re: audio problem on madmapper 4

Posted: Wed Oct 14, 2020 9:37 am
by mad-matt
Indeed there seem to be an issue with WAV files after the first loop or after seeking. We're investigating.
Actually please use mp3, ogg or another codec.
Thanks for reporting. Hope we'll solve it in 4.0.2.

Re: audio problem on madmapper 4

Posted: Wed Oct 14, 2020 10:49 am
by mad-matt
Ok, this one has been solved. Happenning with WAV or other uncompressed audio codecs.
4.0.2 is on its way, please use another codec inbetween.
Thanks for reporting here !

Re: audio problem on madmapper 4

Posted: Tue Nov 10, 2020 9:05 pm
by tontechnik
Ok, this one has been solved. Happenning with WAV or other uncompressed audio codecs.
4.0.2 is on its way, please use another codec inbetween.
Thanks for reporting here !
I have the same problem in v4.0.2 or v4.0.3 with AAC codec in MP4 Videos! Are you really sure about solving the problem with all audio codecs?

Re: audio problem on madmapper 4

Posted: Thu Nov 12, 2020 11:02 am
by tontechnik
Wo really can not use MM4 for Video with Audio or Audio itself within the new audio player module:
All formats/codecs/bitrates/sampling rates/bufferings do the same: distortion/adding rumble (level based).

Unfortunately we now have to reprogram our next theatre production in MM3 (on the same system), where audio never was a problem like that. :(

Re: audio problem on madmapper 4

Posted: Thu Nov 12, 2020 11:31 am
by tontechnik
All other software audio/video players work fine on our Windows 10 system (with 32GB RAM, i7, Realtek onboard sound and GeForce 1080Ti), MM 3.7.8 too! Only MM4 is buggy...
We really hope, you can fix it soon!

Re: audio problem on madmapper 4

Posted: Mon Nov 16, 2020 1:56 am
by mad-matt
We'll solve it if we can reproduce. Could you send us a sample file ? (via support@garagecube.com, you can request to assign it to me, Matthieu)

Re: audio problem on madmapper 4

Posted: Wed Nov 18, 2020 9:18 am
by tontechnik
A sample *.mad file? Or a sample MP4 or HAP video file?