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Camera Timing-Out
  • User avatar
    caneron
    activ8 member
    Posts: 94
    Joined: Tue May 28, 2019 9:01 pm

    Camera Timing-Out

    by caneron » Thu Oct 22, 2020 9:10 pm

    I have an installation that's using a camera, and it periodically freezes. As in: MM still works great, but the camera seems to time out. Is there a way to make sure the camera stays active? Relaunching MM always gets it back up and running but that isn't a full proof solution. Any ideas?

    I have four of these installed and this is the only one with the problem.
    creative technology producer, designer
    🫠 https://www.vacationland.club
  • franz
    madMapper master
    Posts: 1033
    Joined: Fri Feb 18, 2005 7:05 pm
    Location: Paris, France
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    Re: Camera Timing-Out

    by franz » Sun Oct 25, 2020 12:07 pm

    maybe there's a problem with one specific unit.
    power problem maybe ?
  • mad-matt
    garageCube team
    Posts: 1476
    Joined: Mon Sep 09, 2013 5:50 pm

    Re: Camera Timing-Out

    by mad-matt » Sun Oct 25, 2020 9:40 pm

    We're missing data here: macOS or Windows ?
    What camera ? How is it connected to the computer ? If it needs drivers, are they up to date ?
    After how long does it freeze ?
  • User avatar
    caneron
    activ8 member
    Posts: 94
    Joined: Tue May 28, 2019 9:01 pm

    Re: Camera Timing-Out

    by caneron » Mon Dec 07, 2020 8:27 pm

    Windows Box
    It was connected via USB3 with an active extender.
    What solved it was using a USB3 active extender with external power!
    creative technology producer, designer
    🫠 https://www.vacationland.club
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