MadMapper 3.0 Beta won't open on either Mac or PC

MadMapper Beta program

MadMapper 3.0 Beta won't open on either Mac or PC

Postby Oaktown » Thu Jun 01, 2017 6:20 pm

The release of 3.0 beta is very exciting news and I really look forward to exploring these new versions (Mac /PC) but somehow neither will launch.

The Mac version bounces for a while and then nothing happens. I've tried uninstalling all versions and reinstalling 3.0 beta but I get the same problem. I'm a MacOS 10.12.4

The PC version starts but when I enter the serial number it loops back around and asks me for the serial number again. I'm running Windows 10 Pro on VMware 8.5.7.

Any thoughts?

Frédéric
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby Lupin » Thu Jun 01, 2017 7:14 pm

Weird I have no problem to open it with macOS 10.12.4
try to clean your preferences as follows
open the terminal app then paste

defaults delete com.garagecube.MadMapper
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby TheYouth » Thu Jun 01, 2017 7:27 pm

Same here.... Even setup doesn´t open on PC...
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby franz » Thu Jun 01, 2017 7:34 pm

you need to run it on a proper PC, not through VMware
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby Oaktown » Thu Jun 01, 2017 8:08 pm

Mac: tried to run defaults delete com.garagecube.MadMapper in Terminal but it's still not opening

PC: interesting that it woudn't run on VMware. The only software I haven't been able to run in VMware thus far has been Touch Designer. I'm assuming it'll run in Bootcamp, right?
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby mad-matt » Thu Jun 01, 2017 8:42 pm

MadMapper doesn't run fine in Parallels or VMWare because OpenGL 3 or later is not supported (or bad)
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby mad-matt » Thu Jun 01, 2017 8:42 pm

And yes, it works perfectly on our MacBooks with bootcamp
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby mad-matt » Thu Jun 01, 2017 11:16 pm

Mac: tried to run defaults delete com.garagecube.MadMapper in Terminal but it's still not opening


Does it crash ? What's happening exactly ?
Thanks for your feedback
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby mad-matt » Fri Jun 02, 2017 11:35 am

TheYouth wrote:Same here.... Even setup doesn´t open on PC...


It looks like Microsoft SmartScreen is prohibiting applications that have no reputation from installing by default, even if it is digitally signed... We'll check how to solve this situation.
In the mean time, the solution is: right click on the Exe and tell Microsoft the application is "safe" !

Let me know if it solved your issue
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Re: MadMapper 3.0 Beta won't open on either Mac or PC

Postby mad-matt » Fri Jun 02, 2017 12:19 pm

mad-matt wrote:It looks like Microsoft SmartScreen is prohibiting applications that have no reputation from installing by default, even if it is digitally signed... We'll check how to solve this situation.


For info, we got this feedback: "The only recommendation we can provide, is to have more users downloading and using the signed code"
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