garageCube

[lab_diversion]

Hello,

I had Madmapper 5.3.2 working well on my gtx 1070 latop.
I installed a tascam US 16*08 software, together with ASIO driver.

Now Madmapper is saying that it cannot run because of unsupported hardware :/. It says I need opengl 3 while I should have opengl 4.5 on my PC (included in my GPU driver).
I uninstalled Tascam soft ASIO drivers, restarted the pc and still the same message.

I uninstalled and reinstalled madmapper, tried with the latest version, but I always have the same issue. So I cannot use it anymore :/

My GPU driver is up to date.
I also added madmapper in my display preferences to make sure it uses the gtx GPU.

I need to start preparing a show tomorrow, so this is quite urgent!
See attached the message I have.

Thanks a lot!
Marc

[mad-matt]

Please send a support request with your log file.
Log files on windows are located in:
  "C:\Users\your_login\AppData\Roaming\Garagecube\MadMapper\Logs\"
You can type this in file explorer address bar:
   %AppData%\Roaming\Garagecube\MadMapper\Logs\

Log files on macOS are located in:
/Users/YOUR_LOGIN/Library/Logs/GarageCube/MadMapper/
To access this hidden folder easiely you can: open Finder, choose menu Go / Go to Folder… and paste
~/Library/Logs/GarageCube/MadMapper/

[mad-matt]

Do you have multiple GPUs on your machine ? Is it a laptop with an integrated GPU ? I so, you can try to disable the integrated GPU, sometimes it's possible. Or set your "Main Display" in windows display preferences on your external display.

[lab_diversion]

Thanks for your reply.
So yes indeed it is a laptop.
It has an integrated GPU. It was de activated, re-activating it solve the issue.
Thank you for your help.