garageCube

[jaybsound]

Hey guys, I was asked to VJ a club for New Years Eve. I was setting everything up with the clubs computer and projectors… But after around 1.5-2h the video starts flickering / changing brightness very slowly… it seems like an effect, but nobody touched the gear for over an hour. Restarting madmapper fixes the issue, but it cames back after 1.5-2h.

The software Version was 5.0.7 and there no wifi / cellular connection in the club to update.
Do you have any idea why this happens?!

I can’t attach the video here, please watch it on reddit: https://www.reddit.com/r/madmapper/s/P85gu8FbO7

[mad-matt]

Why not using latest version ?
You can try to de-authorize and re-authorize MadMapper.
Kind Regards

[jaybsound]

Not that easy, as I said there no internet connection in the club and the computer is screwed down to avoid theft. Is that flicker a know issue that a new version fixes? Taking the computer home and updating it is a big hussle and I want to be sure that an update fixes it before a start that endeavour.

[mad-matt]

Please send a log file & the serial number activated on this computer to support@madmapper.com

On recent MadMapper versions log files can be access from menu Tools / Show Log Files...
On older version, you have to get files manually:

Log files on windows are located in:
  "C:\Users\your_login\AppData\Roaming\Garagecube\MadMapper\Logs\"
You can type this in file explorer address bar:
   %AppData%\Roaming\Garagecube\MadMapper\Logs\

Log files on macOS are located in:
/Users/YOUR_LOGIN/Library/Logs/GarageCube/MadMapper/
To access this hidden folder easiely you can: open Finder, choose menu Go / Go to Folder… and paste
~/Library/Logs/GarageCube/MadMapper/